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Common Ground News

Can I cancel my Pontins holiday?

Author

Mia Phillips

Updated on March 09, 2026

Can I cancel my Pontins holiday?

If you need to cancel your holiday, call your chosen holiday location or see your local travel agent and immediately confirm the cancellation in writing. If we receive your written cancellation 55 days or less before your holiday start date, you will be liable to pay us the whole cost of your holiday.

Similarly, is Pontins closing?

Pontins has announced it will be closing all its parks for the remainder of 2020 and the news has generated a range of responses.

Subsequently, question is, how do I contact Pontins? If you have returned from your holiday and are still unhappy please contact our Guest Solutions team on guestsolutions@pontins.com or write to us at Guest Solutions, Pontins Holidays, Ainsdale House, Shore Road, Southport, PR8 2PZ. You must contact us within 28 days of your departure.

Accordingly, what is the service charge for at Pontins?

Calls are charged at 13p per minute + your chosen phone company access charge. Q. Can I add extra nights onto my holiday? A.

Is Pontins 2021 Open?

Following the government's recent announcement on the road map out of lockdown we are planning to reopen all our Parks from Monday 17th May 2021. We will keep making arrangements and working towards welcoming you back to our restaurants, bars and entertainment venues for our full Pontins Holiday experience.

What has happened to Pontins?

Derelict Pontins site in Hemsby has been sold. A derelict former holiday camp has been sold to a development company more than a decade after it shut. The 22-acre Pontins site in Hemsby is now in the hands of Ipswich-based Pine Developments.

Are Pontins holiday camps open?

Pontins Holiday Parks and Sand Bay & Pakefield Holiday Villages are re-opening from 17th July 2020 in line with current government advice. Following government guidelines there will be no entertainment and the activities on park will be limited as social distancing guidelines must be adhered to.

Where are Pontins holiday camps?

Welcome to Pontins UK Family Holiday Parks
  • Brean Sands. Brean Sands. Burnham-on-Sea, Somerset.
  • Camber Sands. Camber Sands. Rye, Sussex.
  • Pakefield. Pakefield Holiday Village. Lowestoft, Suffolk.
  • Prestatyn Sands. Prestatyn Sands. Prestatyn, North Wales.
  • Sand Bay. Sand Bay Holiday Village. Kewstoke, Somerset.
  • Southport. Southport.

When was Pontins Camber Sands built?

1968

Does Pontins Camber Sands have WIFI?

After listening to customer feedback we're pleased to confirm that Southport, Brean Sands and Pakefield Holiday Parks now have free Wi-Fi covering public areas. Prestatyn Sands will be completed shortly and Camber Sands is coming down the line.

What county is Brean Sands in?

Somerset

Can you get a refund from Pontins?

Only the guests listed on the confirmation of booking may occupy the accommodation. If any other person/persons are found in occupation, Pontin's will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately, and refunds will not be given.
Each Popular Apartment holiday accommodation has the facilities for self catering holidays. Classic Apartments offer a variation of bedrooms and their bed layout options, choose these options at the time of booking your holiday. Each Classic Apartment holiday accommodation has the facilities for self catering holidays.

How do I pay for my Pontins holiday?

PayPoint shop
  1. Ring Pontins direct and tell us you'd. like to book a Pontins Family Holiday.
  2. We'll check to see if your Holiday is. available and reserve it for you.
  3. Take this leaflet to your local PayPoint. shop and pay in cash for your Holiday.
  4. The PayPoint cashier will scan the.
  5. Finally, call our Holiday Payment Team.

What activities are free at Pontins?

Many of the activities are free including a fully heated indoor swimming pool.
  • Family visits: Why not start your day in our fully heated indoor swimming pool with a host of water based activities including our fabulous Water Walkerz.
  • Activities:
  • Food and Beverages:

Do you have to take your own bedding to Pontins?

Do you prefer to bring your own bed linen? Not a problem, simply bring your own and make your apartment feel like home. Linen packs include: Pillow case(s)

What activities are open at Pontins?

  • Activity Brean Holiday Park.
  • Activity Camber Holiday Park.
  • Activity Pakefield Holiday Village.
  • Activity Prestatyn Holiday Park.
  • Activity Southport Holiday Park.
  • Activity Sand Bay Holiday Village.
  • Swimming Pool.
  • Ponteenies Kids Zone.

Is Pontins pet friendly?

Not forgetting that Dogs are Welcome to stay with you too! Enjoy all the great entertainment, facilities and great Pontins holiday atmosphere while staying at the Dunes Bungalow.

What is the difference between standard and Club at Pontins?

3 answers. Classic are just the standard basic( very basic) apartments, check in at 4pm Club are upgraded apartments with a few extras, check in from 2pm. All info on the pontins website.

What is comfort accommodation at Pontins?

Our Standard Apartments offer you comfortable accommodation at an outstanding price. The Apartments include a fitted kitchen, private bathroom, lounge with TV. All our Standard Apartments have either 1 or 2 bedrooms, so they can sleep up to 4 or 6 people.

What is the best Pontins resort?

3 best Pontins holiday parks - 2021
  • Pontins Prestatyn Sands North Wales - best for cheap family holidays.
  • Pontins Pakefield Holiday Park Suffolk coast - adults only.
  • Pontins Sand Bay Holiday Park Somerset - adults only.
  • 10 best Wales holiday parks.
  • 10 best Isle of Wight holiday parks.
  • 10 best Norfolk holiday parks.

Who is the CEO of Pontins?

Pontins
Trade namePontins
Number of locationsSix holiday parks in UK
Key peopleAlex Langsam
ProductsFamily holiday parks
Number of employees1,049

Where is pontins headoffice?

Southport, United Kingdom

Is Pontins in Blackpool closed?

Pontin's in Blackpool has been a seaside institution for more than 40 years. But the company which owns the chain of parks, Ocean Parcs, has blamed a fall in visitor numbers for its decision to close the venue for the last time on Clifton Drive North, Lytham St Anne's, on October 2.

Is Butlins better than Pontins?

Butlins is much larger but I prefer Pontins which smaller and more friendly. At Butlins we found that evening entertainment took place in different venues at different times so we had to keep moving. Whereas at Pontins we settled in one place for the evening.

Where was Holiday on the Buses filmed?

It was filmed on location at The Pontin's Holiday Camp, Prestatyn, North Wales. Interiors were completed at EMI-MGM Elstree Studios, Borehamwood.

When did Pontins Pakefield open?

1930s

Are children allowed at Pontins Sand Bay?

no children at Sand Bay, . This is an adult only Pontins so no children are allowed. Single occupancy through either UK breakaway or Pontins (not sure which) is free!

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Can I cancel my Pontins holiday?