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Common Ground News

How do I contact Asia Miles by email?

Author

Carter Sullivan

Updated on March 08, 2026

How do I contact Asia Miles by email?

If this problem persists, please contact us at our service hotline or email us at for assistance. (9999)

In this regard, how do I get a refund from Asia Miles?

Yes, a completely unused ticket can be cancelled for a service fee of USD120 or 12,000 Asia Miles providing this is done prior to the ticket expiry date. The balance of Asia Miles used to claim the award(s) will then be credited to your membership account.

Also, how do I cancel my Asia Miles membership? Members may terminate their membership at any time by giving written notice to AML and returning their membership card, at which time any outstanding Mileage Credits will be cancelled.

Then, how do I contact Cathay Pacific customer care?

Global Contact Centres

  1. For PLDT landline & Smart Mobile: 180011102720. 24 hours a day, 7 days a week.
  2. For Globe: 180089094024. 24 hours a day, 7 days a week.
  3. From oversea countries: +63 2 8271 3622 +63 2 8271 3622. (overseas charge may apply)

How do I stop ASIA miles from expiring?

From next year, your Asia Miles will no longer expire after three years as long as you earn or burn miles at least once every 18 months. This should be fairly straightforward to do, as one of the ways you can earn is simply by making a transaction on an Asia Miles-branded credit card.

Do Asia Miles expire?

The Bottom Line on the New Asia Miles Expiration Policy

But any miles earned BEFORE January 2020 still expire after 36 months, regardless of activity.

How many Asia Miles do you need for a free flight?

Flight Award charts
Cabin Class Upgrade TypeAsia Miles Required by Distance Zone (One-way)
Ultra-ShortShort
Premium Economy to Business7,50012,000
Economy to Business*12,50017,000
Business to First16,00025,000

What can you redeem with Asia Miles?

1.1. The Asia Miles Lifestyle Award redemption platform (lifestyle.asiamiles.com) is provided to Members to enable them to redeem and earn Mileage Credits for certain Lifestyle Awards including, but not limited to, merchandise, concert and event tickets, gift cards, etc.

How do I transfer asia miles to another account?

While you cannot transfer miles directly to another member's account, you can use your Asia Miles to redeem awards for your Redemption Group Nominees.

What can you use Asia Miles for?

In addition to flight awards, Asia Miles members can also redeem miles and enjoy fabulous awards such as hotel stays at 60,000 hotels, car rental services in 21 countries and thousands of lifestyle and experience awards. Asia Miles is open to anyone aged 2 or above and is free to join.

How much are Asia Miles worth?

Asia Miles are valued at an average of 1.2 cents when used for award flights, but can be worth more or less depending on the cabin class and distance of the flight.

Can you cancel flights booked with points?

Travelers will be able to get their miles back without paying fees to re-deposit them if they cancel their flight. But when you use points or miles to book an award ticket, you may have the option of a full refund if you decide not to travel for any reason.

How can I reschedule my flight?

28 Answers
  1. Go to website in which you booked flight ticket and press reschedule option.
  2. Depends how you have booked ur flight if airlines directly then call and they will reschedule or if any portals then you have to speak with them.
  3. kindly visit your carier and ask them to reschedule it.

Is Cathay Pacific flying to India?

Travel to India

Let Cathay Pacific get you to India in style. Enjoy comfortable aircraft, innovative cuisine, in-flight entertainment, and top-notch service when you fly to India.

How do I change my flight date Cathay Pacific?

You can easily alter your booking in Manage Booking. If you booked through a travel agent or third-party website, please contact them directly to organise your changes. If you're unsure when you'd like to fly, another option is to exchange your ticket for Cathay Credits.

Is Cathay Pacific safe?

Cathay Pacific is one of only a few airlines to have maintained an award winning full service in-flight product and virtually flawless safety rating over the last few decades making it one of AirlineRatings.com's favourite.

Does Cathay Pacific fly to Hanoi?

From the Ancient Quarter of the city to the calming lakes and waers, Hanoi has plenty to offer as Vietnam's capital city. Choose Cathay Dragon for your flights to Hanoi and enjoy reclining seats, high-quality cuisine, and impeccable service no matter which class you choose.

How do I contact Asia Miles?

Please try again later. If this problem persists, please contact us at our service hotline or email us at memberservices@asiamiles.com for assistance. (9999)

How do I track my Asia Miles?

Simply login and go to 'Order History'. Click into the order you wish to track. Click on above “Check My Order” button to follow the progress of your Asia Miles delivery.

Can you change flights booked with Miles?

If you cancel your trip, your miles will be returned to your Mileage Plan account. If you cancel your trip, your miles will be returned to your Mileage Plan account. Mileage Plan flyers who need to make a change or cancel their trip 24 hours after the initial booking will be charged a $125 change/cancellation fee.

Can I use Asia Miles to buy a ticket for someone else?

Can I use my Asia Miles to redeem an Asia Miles Travel Services hotel, car rental or experience award for someone else? Yes, you can redeem a hotel, car rental or experience award for anyone in your redemption group.

Can I purchase Asia Miles?

A member can only purchase Asia Miles at the time of making an award request. The number of Asia Miles that a member wishes to purchase cannot exceed 30% of the required number needed for that particular award. The purchased Asia Miles must be used against the award being requested.