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How do I contact KRA?

Author

Matthew Cannon

Updated on February 14, 2026

How do I contact KRA?

Customer Support
Call us on : +254 20 4 999 999 or +254 711 099 999; Email us on or click the button below to ask us a question. You can also visit any of our physical locations countrywide.

Also asked, how do I check my KRA status?

The taxpayer can check the status of Registration, Payment, Return and status of the problem reported to KRA. To check the status, you can visit the KRA portal using kra.KRA-Portal/and click 'Status of your application' under 'Status Checker'. Click here to directly navigate to the status screen.

Likewise, how do I file nil returns KRA 2019? Step by Step Guide on How to File KRA Nil Returns

  1. Step 1: Visit KRA iTax Portal Using
  2. Step 2: Log Into KRA iTax iPage Dashboard.
  3. Step 3: Click On File Nil Return Tab.
  4. Step 4: Select The Nil e-Return.
  5. Step 5: Fill The Income Tax – Resident Individual Nil e-Return Form.

Correspondingly, how do I file an employee's Kra return?

How to file Income Tax Employment Income Only

  1. LOGIN Enter your KRA PIN, click Continue.
  2. Go to Returns Menu Go to Returns Menu and select ITR For Employment Income Only.
  3. Enter Return Period Enter Return Period, select 'Yes' to the question 'Do you have employment income?' and Click 'Next'

How do I request a KRA waiver?

  1. Open the official KRA website.
  2. Enter your Kenya Revenue Authority PIN into the PIN box and click continue.
  3. Then enter your 'PIN's password.
  4. Then click on the menu labelled Debts and Enforcement.
  5. Then click on Apply for Waiver for Penalties and Interests.

How do I know if my KRA PIN is active?

To check the validity of any KRA PIN do the following:
  1. Go to the iTax site (you don't have to log in).
  2. Below the PIN Checker open the Click Here link. PIN Checker.
  3. In the PIN checker page enter the KRA PIN to check then complete the security stamp challenge.
  4. Finally click the Consult button to complete the request.

How do I update my iTax status?

How to update KRA PIN to iTax step-by-step
  1. You need to first open the iTax portal.
  2. Key in your PIN number and click on "Continue."
  3. A dialogue box will pop with this message 'You have not updated your details in iTax.
  4. In the new page that will appear, select taxpayer type and citizenship.

How do I find my KRA PIN number using my ID number?

Scan your ID and post the scanned copy on KRA'S official page and request for your Pin number. You need to inform them that you forgot your password and as such are unable to access it directly from their portal. Alternatively you can tweet the scanned KRA pin copy to their twitter handle.

How do I recover the KRA PIN number?

HOW TO REPRINT YOUR KRA PIN WHEN YOU HAVE KRA PORTAL LOGIN DETAILS
  1. lick on Registration → Reprint PIN Certificate from menu bar.
  2. Select Applicant Type.
  3. Enter Taxpayer PIN, if Applicant Type is other than Taxpayer.
  4. Click Submit to generate PIN Certificate.
  5. Click Cancel to go back to home page.

What is pin checker?

PIN Checker. The PIN Checker allows you to confirm whether or not a particular PIN is genuine. A genuine PIN is generated by the KRA - Domestic Taxes Department System and is in Active status. The Information provided by the PIN Checker is limited to basic details of the taxpayer.

What is the KRA website?

Website. kra. Kenya Revenue Authority (KRA), is an agency of the government of Kenya that is responsible for the assessment, collection and accounting for all revenues that are due to government, in accordance with the laws of Kenya.

How do I get a KRA PIN number?

This is how you register for your KRA PIN.
  1. Visit itax.kra.go.ke.
  2. Select "New PIN Registration"
  3. Select "Non-Individual" and "Online Form" as your mode of registration.
  4. Fill in your basic information.
  5. Select suitable tax obligation by checking the relevant boxes.
  6. Enter details of company directors or partners.

How do I get a KRA compliance certificate?

3. Once you're logged in into your iTax dashboard, go to the menu and select Certificates. In the certificates sub-menu, select Apply for Tax Compliance Certificate (TCC).

How do you fill iTax?

Step 1: Go to iTax site and log in. Click the returns menu>>file returns>> value added tax>> download File. Select the applicable KRA online tax returns forms. Step 2: Fill out the subtle elements of the excel sheet and create the output – compressed document.

How do I use KRA return in Excel?

How to File KRA Returns using P9 Form
  1. Step 1: Visit KRA iTax Web Portal using
  2. Step 2: iTax iPage Dashboard.
  3. Step 3: Click on Returns tab.
  4. Step 4: Select Tax Obligation.
  5. Step 5: Download Income Tax Resident Individual Form.
  6. Step 6: Open the IT1 Individual Resident Return XLS (Excel) Form.

Who should file tax returns in Kenya?

Every individual with a KRA PIN is required to file this return. You can file your Individual Income Tax Returns for a particular year of income, anytime between 1st January to 30th June of the following year. Submission of income tax returns is an online process done via iTax.

How do I return KRA online?

The following are the steps for filing KRA returns. Login to iTAX portal with PIN and password. Click on 'e-Returns' or select 'Returns' from the navigation menu and click on 'File Returns'. Select the Type, Enter your taxpayer's PIN and selects the Tax obligation applicable to you and click 'Next'.

How do I file an annual return online?

These are the steps to follow when filing annual returns online.
  1. Create and eCitizen account. One can create an eCitizen account by going to and selecting the 'create an account' option.
  2. Link your business.
  3. Verification.
  4. Filing Annual Returns.
  5. Payment.
  6. Issuance of a receipt.

How do I file my KRA PAYE return online?

How to file KRA PAYE returns online
  1. Find the official KRA website and log in using your PIN and password.
  2. Under the returns section, click on file returns then select income Tax followed by the PAYE option.

How do I file nil return for students?

Follow the procedure below to file your returns if you are a student.
  1. Step 1: visit KRA Itax Portal.
  2. Step 2: Select your Profession.
  3. Step 3: Go to KRA Returns page.
  4. Step 4: Fill Nil e-return form.
  5. Step 5: Enter Tax File Period, Year.
  6. Step 6: Download KRA Tax Income filing acknowledgement receipt.

Can I file nil return?

If your taxable income is less than the threshold limit of Rs 2.5 lakh in a year, you are not mandated to file income tax return. But if you want to, you can file a nil return. There are certain benefits of filing tax returns that you may not be aware of.

How do I return nil KRA?

How to file nil income tax return online for an individual in Kenya
  1. Login to iTax. Visit
  2. Select File Nil Returns. After a successful login, you will be redirected to a page with a red menu top.
  3. Select Income tax- resident individual nil E-return.

How do you write a waiver letter?

When writing waiver letters, be sure to:
  1. Use a business format. Write the letter in business style with a professional tone.
  2. Be direct and to the point. That doesn't mean, however, that the letter will necessarily be short.
  3. State Your Purpose.
  4. Explain Your Reasoning.
  5. Wrap it Up.

How do you get a penalty waiver?

How To Apply For KRA Waiver Using iTax
  1. Step 1: Access iTax Portal at
  2. Step 2: Enter your KRA PIN Number.
  3. Step 3: Enter your iTax Password.
  4. Step 4: iTax Account iPage.
  5. Step 5: Click on Debt and Enforcement tab then Request for Waiver of Penalties and Interest sub menu tab.
  6. Step 6: Application Form for Waiver.

How do I know if I have KRA penalties?

Steps
  1. In the Transaction Type select Penalty.
  2. In the Account Type select Taxpayer Main Account.
  3. In the Tax Head/Sub-Head select the Tax obligation you wish to check penalties for.
  4. In the Tax Period select the year to check penalties for.
  5. Leave the transaction dates empty to show all transactions up to the current month.

How do I pay for KRA penalties?

How to pay KRA penalties via M-Pesa
  1. Open your iTax personal account. To be able to pay your penalties, you will have to open the KRA portal.
  2. Download a special form.
  3. Complete the residential rental income tax return from.
  4. Send the completed form.
  5. You will have to get the electronic slip.
  6. Congratulations, you have completed your KRA penalties payment.

How do you write a penalty letter for waivers?

Waiver Of Penalty Letter Example
Dear {creditor}: I am writing to request that you waive the penalty of {amount} on account number {number}. It's true that I paid {number} days late, but there were extenuating circumstances. For {number} years I have made monthly payments on this debt, without exception.

How do I check my iTax fines?

How to check KRA outstanding penalty
  1. Visit the iTax website.
  2. Enter your Kenya Revenue Authority PIN into the PIN box and click continue.
  3. Enter your PIN.
  4. Key in the arithmetic sum of the security stamp and log in.
  5. Click on the menu labeled Debts and Enforcement.
  6. Then click on Apply for waiver for penalties and interests.

How do I get a personal property tax waiver?

In order to apply for a tax waiver, you must present proof of ownership such as a title, title application or a title registration. Tax waivers for businesses may be obtained only at the St. Louis County Assessor's Office in Clayton.

How do I file KRA returns if not employed?

HOW TO FILE KRA RETURNS FOR UNEMPLOYED.PLEASE FILE YOUR RETURNS
  1. Place your cursor (mouse pointer) on the 'RETURNS” page and a drop down menu will appear. Below the drop down menu you will see “FILE NILL RETRUNS.”
  2. Fill by entering:
  3. Fill by entering:
  4. Click download Returns Receipt to download. You are done after downloading.

How do I pay my mpesa tax penalty?

How to pay KRA penalties via Mpesa
  1. Go to your Mpesa Menu.
  2. Choose Lipa na Mpesa.
  3. Next, go to Paybill and enter Kenya Revenue Authority Mpesa Account Number: 572572 as a business number.
  4. Enter the Payment Registration Number ( you have received from electronic slip)as your account number.
  5. Enter the amount you want to pay.

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