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Common Ground News

How do I deactivate my old AT&T phone?

Author

David Ramirez

Updated on March 20, 2026

How do I deactivate my old AT&T phone?

Visit www.att.com/suspend or call AT&T at 800-331-0500.

In respect to this, how do I deactivate my AT&T phone?

In order to suspend your line:

  1. Select myAT&T at the top of the page.
  2. At the top of the page under Wireless, select Suspend or Reactivate Service.
  3. From the menu beside the device you want to suspend, select Lost, Stolen, or Customer request as the reason for suspension.
  4. Select Suspend.

Also, how do I activate my new Iphone and deactivate my old AT&T? New phone or SIM card activation

  1. Go to
  2. Select Activate your device for AT&T wireless device.
  3. Enter the required information.
  4. Select Continue.
  5. Follow the prompts to complete your activation.

One may also ask, can you temporarily deactivate an AT&T phone?

To request your temporary suspension of your AT&T service at no charge, please call us: Mobile phone service - 800.331. 0500. Other AT&T services - 800.288.

How do I deactivate my old phone?

While it's not the same thing, you can remove old phones from your devices list. Go into your Google Play account and click on settings. You will see a list of all the devices you've connected to your account. You can rename them or untick them from your list.

Can I temporarily deactivate a phone line?

Suspending a line on your account enables you to temporarily shut off talk, text and cellular data. However, if someone messages you while your phone is suspended, they will not be notified that you didn't receive the text. Also note that suspending a line does not stop billing of your monthly service plan charges.

How do I temporarily disable my phone?

To suspend or deactivate your device, click the edit icon next to Status in the Details section of your device's settings: Then select Suspend this device or Deactivate this device from the drop down menu.

What happens if I suspend a device on AT&T?

Your phone or device is lost or stolen. You go on vacation. If your device is lost or stolen and you suspend your service, monthly service charges and feature charges continue and service automatically reinstates after 90 days. If you do not suspend your service, you're responsible for any subsequent service charges.

What happens when I suspend a device on ATT?

After you suspend your service, you won't be able to use Global Positioning System (GPS) apps or features to find it. You can temporarily disable data use by device. Keep in mind that a disabled device still has data access when connected to a Wi-Fi network.

What happens if I suspend my phone?

Here's what happens when you suspend your device/number: your device can no longer send or receive calls or texts and cannot access the cellular data network. you can't move your number to another device until your device is unsuspended.

How much does it cost to cancel a line AT&T?

Avoiding the Early Termination Fee. In most cases, you will not be able to avoid paying AT&T the early termination fee (ETF) of $325 minus $10 for each full month of your Service Commitment that you've already completed.

How much is it to suspend a line on AT&T?

Apparently AT&T has two different forms of suspension. The first is, as I described, for a $10 monthly fee, they suspend service; you keep your number, and then when you return, they reinstate the account with full service.

How do I temporarily suspend AT&T service?

Suspend wireless service or block a device
  1. Go to
  2. Choose a reason and select Suspend.
  3. Follow the prompts to suspend your service and block your device if it was stolen.

Can you put a phone line on hold?

If you put your phone service on hold, you'll lose your greeting and any contents in your mailbox, including saved messages. If you have two phone lines, you must suspend both (or neither).

How long can I suspend my AT&T service?

The minimum time you can suspend service is 2 months and the maximum is 9 months.

Do I have to deactivate my old iPhone?

Remove your personal information from your old device
Back up your device. Sign out of iCloud and the iTunes & App Store. If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password.

Do I have to switch SIM cards when I get a new iPhone?

iPhone SIM cards only store small amounts of customer data, including your phone number and billing information. They do not store contacts, images, apps, and other data, which must be transferred separately when you get a new iPhone.

Why is my new phone saying no service?

Take Out Your SIM Card
Your iPhone's SIM card links your iPhone to your carrier's cellular network. It's how your carrier distinguishes your iPhone from all the others. Sometimes, your iPhone will stop saying No Service simply by removing your SIM card from your iPhone and putting it back in again.

Why do my calls go to my old iPhone?

This usually happens with the iCloud account that is signed on both phones. That means, if iMessage and FaceTime is activated on both iPhones with same iCloud account, both of them will receive the call or text messages. These are the ways that you can stop any one of the iPhone to stop receiving the calls or messages.

How do I deactivate my old iPhone?

Select "Settings" from the iPhone's home screen. Tap "General" and then scroll down the screen and select "Reset." Tap "Erase All Content And Settings." Tap "Erase iPhone" and then tap "Erase iPhone" again to confirm that you want to remove all the iPhone's content and settings.

How long does it take for a new phone to activate?

How long after I activate a device or switch devices will I be able to use it? Typically, you'll be able to use the device within a few minutes. However, it may take up to 24 hours. My device activation failed.

How do I transfer my service from one iPhone to another?

How to transfer your data to your new iPhone using iCloud
  1. Open Settings on your old iPhone.
  2. Tap the Apple ID banner.
  3. Tap iCloud. Source: iMore.
  4. Tap iCloud Backup.
  5. Tap Back Up Now.
  6. Turn your old iPhone off once the backup is finished.
  7. Remove the SIM card from your old iPhone or if you're going to move it to your new one.

Do I need to switch SIM cards?

Keep the SIM card if you're just switching to another GSM network carrier. Once unlocked, you can move right on it and make yourself at home with your new carrier. If you're switching to a carrier on the CDMA network, say goodbye. You'll most likely be buying a new phone in order to take advantage of this new network.

How long should it take to activate new iPhone?

Allow time for iTunes to detect and activate your iPhone; successful activation indicated when iTunes shows 'Set up as New' or 'Restore from Backup' screen. Follow the prompts on the iTunes screen to complete the setup. This process may take 2-3 minutes.

How do you deactivate a phone?

Procedure
  1. Sign in to your Account.
  2. Click on My Account.
  3. Under the phone you'd like to deactivate, click I WANT TO…
  4. Click Cancel Service.
  5. Fill out the fields below Submit a Request.
  6. If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating.

What happens if I remove an iPhone from my account?

If you remove a device from iCloud, and the device reconnects to the Internet, it reappears in the My Devices section of Settings. Note that if you also remove it from Find My iPhone, activation lock will be turned off.

Can you deactivate a SIM card?

You may deactivate your SIM card because you are switching providers. In either case, you must contact your mobile service company to deactivate your SIM card and then dispose of it in a way that prevents your information from being extracted from it.

What do you do with old phone after transfer?

To Backup Your Android Phone:
  1. Make sure both phones are charged and are connected to Wi-Fi.
  2. On the old phone, go to Settings and sign into your Google Account if you are not already logged in.
  3. In Settings, tap Accounts & sync, turn on Auto-sync data if it is off.
  4. Go back to Settings.
  5. Tap Backup and reset.
If so, then on an Android Phone, go to Settings - Connections - Bluetooth and see which devices you are paired with. Select the other phone and cancel the pairing.

Will resetting my old phone affect my new phone?

It will not remove the device's operating system (iOS, Android, Windows Phone) but will go back to its original set of apps and settings. Also, resetting it doesn't harm your phone, even if you end up doing it multiple times.