N
Common Ground News

How do I lodge a complaint to SMRT?

Author

James Craig

Updated on February 21, 2026

How do I lodge a complaint to SMRT?

Customer Relations

1800 336 8900 (Only within Singapore, and mobile air-time charges may be imposed by relevant Service Providers.) For complaints, general enquiries and feedback (trains/buses), please use our Feedback form. For lost and found, please use our Lost Report form.

Keeping this in consideration, how do I lodge a complaint to SBS Transit?

Feedback

  1. SBS Transit Customer Service Hotline at 1800 - 287 2727 from Mondays to Sundays, including public holidays, from 7.30am to 8.00pm.
  2. Printed feedback form from any Passenger Service Counters at our Bus Interchanges, North East Line and Downtown Line MRT Stations.

One may also ask, how do I report a bus driver in London? They can do so via the police website or on TfL's online complaints service which allows customers to attach supporting information bus-staff.They can also contact the TfL call centre.

Also question is, how do I complain about a TfL bus driver?

You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days.

What happens if you forget to tap EZ Link?

Should he forget to tap the ez-link card on the exit card reader, the maximum fare for the journey will be deducted when the card is next presented at any ez-link card device.

How do I contact SBS?

You can email questions, feedback or compliments here. Or if you wish to make a complaint, please click here. You can call us toll free on 1800 500 727 between 8:30am-5:30pm (AEST) Monday to Friday.

Is SBS Transit government owned?

Merger. Singapore Bus Service (SBS) was formed in 1973 with the merger of three private bus companies. It was a government-sanctioned merger was introduced to improve service standards of the bus transport system.

Who owns SBS Transit?

ComfortDelGro

How many buses are there in Singapore?

Public buses forms a significant part of public transport in Singapore, with over 4.0 million rides taken per day on average as of 2018. There are more than 370 scheduled bus services, operated by SBS Transit, SMRT Buses, Tower Transit Singapore and Go-Ahead Singapore.

What time MRT Singapore Open?

Train Operation Hours and Frequency

5.30am to around midnight daily. Operating hours are usually extended during festive periods.

How do I contact TfL by email?

Email your query via: https://tfl.contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)

How do I contact TfL lost property?

Contact the Lost Property office by: Filling in a Lost Property online enquiry form. Phone: 0343 222 1234, Monday to Friday (except Bank Holidays) (TfL call charges)

How do I report a bus driver UK?

Contact DVSA to report the driver or company. You can do this anonymously or give your details - check what this means before you make your report.

If you do give your contact details

  1. be contacted for more information.
  2. be asked to provide a statement.
  3. have to act as a witness and appear in court.

What happens if you don't tap out bus?

As others have rightly pointed out, it's best to tap in and tap out. Saves you money and does not complicate subsequent journeys. If you forget to tap out, you will be charged maximum fare. Every time you enter a bus, maximum fare is deducted.

What happens if you forget to tap on?

If you do not tap on, you may be fined for travelling without a valid ticket. If you do not tap on but do tap off at the end, you will be charged the default fare. If you tap on at the beginning and then forget to tap off at the end of your trip, you will be charged the default fare for an incomplete trip.

What happens if I tap in and out at the same station?

It's to stop people gaming the system. If you tap in at a station, you can't pass your oyster card back to your mate behind, the system won't accept two consecutive tap ins. However, it WILL accept them if the two are broken up by a tap out.

Do I tap my card when I get off the bus?

Step 6: When you are exiting the bus you don't need to tap out (like you do for other public transport), just make your way to the doors that are at the back or the middle of the bus.

What is the bus fare in Singapore?

Fares for Train and Basic Bus Services
Card FareCash Fare Per Ride
Distance (km)Basic BusBasic Bus
Up to 3.2$0.92$1.70
3.3 - 4.2$1.02$1.90
4.3 - 5.2$1.12$1.90

Where can I change my MRT card?

You may apply for an immediate replacement at any Concession Card Replacement Office. Or simply download TL SimplyGo mobile app for the full suite of e-Services. You may also get an immediate lost card replacement at the TransitLink Kiosk.