- To begin your return, check "My Returns".
- Click on your Order Number then select the items you want to return, and the reason why.
- Pack your items with the Pomelo Return Form attached outside the package and deliver it to:
Similarly, you may ask, how do I return pomelo items?
Pack your items with the Pomelo form inside the package and the 7-Eleven Return Form attached outside the package. Drop your package to the cashier at your local 7-Eleven. Keep the 7-Eleven Return Form Section 2 for yourself - that's your receipt.
Secondly, how do I return an item on Ninja van? In order to return an item, kindly contact your seller and inform them that you wish to return your order. They will provide you with their process and will schedule a return pickup order with us.
Beside above, how do I cancel my pomelo order?
To cancel your order, chat with us directly on our website or App, call us at +66 02-329-5991 (Mon-Fri, 9:00 - 18:00) or send us an email at and inform us of your order number (PML 79000xxxxx). Please note, once your order has been processed, it cannot be cancelled.
How does pomelo pick up work?
Basically, you pick your items online, and they'll be packed for you into one of these translucent locker-like boxes. There is no limit to the number of items you can pick. Within seven days, you can come to the store, pick up your items, and try them on. Pay only for the ones you like.
