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Common Ground News

Is the Ocado app working again?

Author

Penelope Carter

Updated on March 09, 2026

Is the Ocado app working again?

Ocado is relaunching its shopping app after pulling it offline in March due to “continued high demandâ€. The app is initially being made available to a small cohort of customers, ahead of a wider rollout. The company has been “working hard to get [the app] up and running again†it said.

Just so, why can't I get an Ocado delivery?

If you're having trouble finding slots, please register your interest here by selecting “I can't book a slot”, then “I can't see any delivery slots”, to be notified when there are more slots available in your area.

Additionally, are ocado Cancelling orders? Ocado was forced to cancel orders hours before delivery was due on the first day of its new tie-up with Marks & Spencer causing angry shoppers to take to social media to complain. “The vast majority of customers are unaffected and will be delivered as normal.

Simply so, why can't I check out my Ocado order?

If you're having trouble checking out, please check one of the following reasons: You might have started adding to a new order, rather than editing an existing one. To add to an existing order, find the order you'd like to edit under My Orders and select Edit.

What happened to Ocado?

The crush of demand has hit online grocery delivery companies particularly hard. Late on March 18, Ocado, a 20-year veteran of UK online grocery sales, suspended all access to its website until Saturday (March 21). The virtual queue on Ocado's website on the morning of March 18.

Does Ocado deliver M&S food?

Marks & Spencer and Ocado have now launched their first full delivery service, with customers able to order 6,000 M&S food items to their homes. Other brands and Ocado products are also available, giving shoppers 50,000 options in total.

Is Ocado expensive?

Ocado was the second most expensive supermarket in the analysis of own-brand and branded products, with the trolley of 165 products coming in at a price of £304.61.

Are ocado accepting new customers?

For the first time in four months Ocado has now begun slowly welcoming new customers back to its platform. “We needed to pause accepting new customers so that we could prioritise existing customers, including those on the Government's shield list of Clinically Extremely Vulnerable people.

When can I book an Ocado delivery slot?

Yes, you can. We actually recommend booking a slot before you start shopping – that way you'll see what's in stock and available for your delivery. When you initially book a slot, it's reserved for you while you complete your order. That reserved delivery slot expires after 60 minutes if you have not checked out.

How much is an Ocado delivery?

The delivery charge depends on the day and time of your slot, and the value of your order. If your order is less than £75, there's a minimum charge of £2.99 and a maximum of £6.99. For standard orders of £75 or more, you may be offered free delivery.

Is Ocado a Waitrose?

Yes, we're two separate companies. Ocado is an online-only retailer that currently buys groceries from Waitrose & Partners and other companies, and delivers them to shoppers from its warehouses. The relationship between the two began formally in January 2002.

How do I know if Ocado delivers to my area?

You can use our Postcode Checker and we'll instantly let you know if we deliver to your postcode.

How do I get a delivery slot with Ocado?

Click on whichever available date you prefer and select your slot. The green lining in the slot booking calendar only shows the next three days by default. The dates shown in white are the dates with delivery slots available. Please select one of these dates if you would like to book a delivery.

Can I book more than one Ocado delivery?

All orders must still meet any minimum purchase order requirements and there is a limit of one reserved delivery slot per registered customer.

How does Ocado delivery work?

It's up to you. Have your Ocado shopping delivered straight to your kitchen table in a one-hour slot. We deliver every day of the week – even on Sundays and bank holidays – and our delivery slots start on the hour and half hour.

How do I contact Ocado?

If you have any questions, please email us at or call our customer service team on 0345 656 1234.

Can I change my Ocado delivery slot?

Making changes to an existing order is easy. You can also change the delivery slot. If you'd already placed items into your trolley, when you click 'Edit' you'll be asked if you want to add those items to the existing order or leave them in the trolley for a new order.

How do I combine Ocado orders?

Hit the 'Checkout' button, then select the 'Combine delivery with your Ocado order' delivery option.

When can I amend my Ocado order?

The cut-off time for editing orders is currently 11pm, two nights prior to your delivery. There may be occasions when we need to bring forward that cut-off time if we're fully booked for your delivery day – these changes will always be reflected on ocado.com too.

Can you cancel an Ocado delivery?

On our website or app, go to Orders. Find the order you wish to cancel, and select 'Cancel order'. You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due.

How do I change my ocado reserved order?

Simply sign in and go to the 'Ocado Reserved' tab at the top of the page. You'll see an 'Items for delivery' tab under your Ocado Reserved settings, click on it to start editing your 'Instant Shop'.

How do I cancel my Ocado account?

Should you wish to close your account, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible. Please be advised we are dealing with a high influx of queries at the moment but will aim to reply to you as soon as we can.

What is smart pass Ocado?

ABOUT OCADO SMART PASS MEMBERSHIP

3.1 Smart Pass consists of Anytime and Midweek memberships. Each membership has a monthly, 6-monthly or annual membership payment option. 3.3 You must have an Ocado account to sign up for and use your Smart Pass.

What can you do with Ocado bags?

You need to bag up your bags in one outer Ocado carrier bag (max. 99 bags at a time). The driver will take just one bagful per delivery to be recycled. The bags are recycled as part of our closed-loop process.

What is ocado zoom?

What is Ocado Zoom? Ocado Zoom is a new service from Ocado that delivers your groceries now, or during a slot later the same day. Choose from a range of over 10,000 products including fresh food, everyday baby necessities, household items, and much more.