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What is Telstra postal address?

Author

Mia Phillips

Updated on March 20, 2026

What is Telstra postal address?

Telstra corporate office addresses
Corporate addresses
Telstra (Australia)242 Exhibition Street, Level 41, Melbourne, VIC 3000, Australia

Regarding this, where is Telstra head office?

Melbourne, Australien

Subsequently, question is, what is the best way to contact Telstra? Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). Telstra also offers a disability support enquiry form.

In this regard, how do I write to Telstra?

You can also lodge your complaint in one of the following ways:

  1. Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.
  2. Fax your complaint to 1800 753 949.
  3. Contact us on 13 22 00 and say 'complaints'

How do I contact Telstra NBN?

Contact us

  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

Who is the CEO of Telstra?

Andy Penn (May 1, 2015–)

How do I contact Telstra on Sunday?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

Does Telstra have live chat?

Simply go to Get help in My Telstra to start a conversation.

What type of company is Telstra?

Telstra is Australia's leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.

What is Telstra's revenue?

26 billion AUD (2017)

What time does Telstra call Centre open?

10am-5pm

What is Telstra TV and how does it work?

Telstra TV is a streaming device that plugs into a HDMI port on your TV. It runs a wide range of streaming apps so you can get access to a vast range of content and access your subscriptions – movies, live sport, drama, comedy music and also free-to-air TV.

Why is Telstra Internet not working?

Restart your modem:

Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go 'green', now check to see if your devices are connecting. This is a 'reboot' and can often solve connection problems.

How do I talk to a real person at Telstra?

  1. Telstra Plus.
  2. Support. Business Support. Account Management. Outages. Support homepages. Personal.
  3. Contact us. Sales. Call 13 2000. Accounts and billing. Call 13 2000. Concierge tech support. Call 13 2999. nbn. Call 13 2000. Other Options. Multilingual services.

Does Telstra have an email address?

Telstra do not have email support addresses due to the unsecured nature of email. If you have an active case they do have emails for different teams where you can email references with the case number and it can be linked in but they aren't for just sending off an email and getting support via the email.

Can anyone use Telstra air?

Since 1 July 2016, Telstra Internet customers have been subject to broadcasting a free and unsecured WiFi network via their Telstra Broadband (NBN and ADSL) modem/router. It's called Telstra Air. Anyone who is within range can connect to it.

What is Telstra 24x7 app?

The My Telstra app is the easy and convenient way to manage your services and take advantage of offers while you're out and about. You can recharge your Pre-Paid services, check your data usage, view and pay your bills and so much more.

What is Telstra customer service number?

00 44 800 856 0000

Where do I complain about Telstra?

If you have a new or existing complaint, contact us through our online form or call us on 1800 062 058.

What is Telstra ID?

A Telstra ID refers to a single username and password that is your key to making the most of your Telstra products and services. If you currently use My Account, My Telstra App, CrowdSupport, or the My Football Live and Netball Live Apps, then this is your Telstra ID.

How can I contact Telstra by phone?

00 44 800 856 0000

How much does Telstra air cost?

No there is no cost to activate or use Telstra Air for any customers with a Telstra Fixed ADSL, Cable or NBN connection.

Can I top up my Telstra data?

To activate a data top-up go to and log in with your Telstra ID. In the 'plans and usage' column choose your internet service > scroll down to 'Features' and click on 'Top-up now' > 'Confirm top-up'. Top-ups generally take up to 1 hour, in rare circumstances they can take up to 48 hours.

Can you contact NBN directly?

nbn will provide you with updates, but you can also contact nbn directly using the details provided to you. If you request written confirmation of a proposed resolution, nbn will provide this to you within 5 working days of receiving this request.

Is there a problem with Telstra 4G?

A Telstra spokeswoman said: “There is no issue with Telstra's 3G and 4G network.

How do I complain to the NBN?

Complain to NBN (phone 1800687626) and make sure you get a complaint reference number. Refer to this complaint reference number in all future communications with ACMA, TIO, Federal MPs, etc.

Does Telstra 101 work on NBN?

Messagebank is available on NBN, but Telstra Home Messages 101 is not.

Do you lose your landline with NBN?

Once NBN has announced your area is ready for service, you will generally have 18 months to move your landline phone and internet services to the new NBN network. Any services you do not cancel or move to the NBN within the specified timeframe will be disconnected.

What home phones are compatible with NBN?

Any cordless phone or corded phone with tone dialing will work with a NBN gateway. Only DECT phones that support DECT 2 can be paired with the gateway, If you have a DECT 6 cordless phone it will work with the base plugged into gateway but the handset can not be paired with gateway.

Will my old phone work with NBN?

If you have an existing analogue phone, in most cases it should continue to work on NBN Fibre connections by just plugging it in to the voice port (marked UNI-V) on the modem or NTD box. If you are connected via FTTN, FTTB, or HFC your phone service will not work in the event of a power failure.

Does Telstra have an Australian call Centre?

Telstra are set to return their call centres to Australia, with all support calls to be answered domestically within 18 months. “We have the capacity for 100 per cent of our call centre people in Australia to work from home, and 80 per cent of them are.

Why does my landline phone not work with NBN?

Re: Home phone not working on NBN, internet working

Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation.

How do I connect my Telstra home phone to NBN?

If you have a FTTP nbn service, your phone can work in two ways:
  1. You can plug your phone into your modem if you have internet as part of your nbn service with Telstra.
  2. If you don't have the internet with Telstra as part of your nbn service, then your phone will plug directly into the nbn connection box.

How do I reset my Telstra NBN?

Reset the wireless modem to factory settings

To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

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What is Telstra postal address?