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Common Ground News

Where can I complain about Vodacom?

Author

James Craig

Updated on February 26, 2026

Where can I complain about Vodacom?

You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom.

In this regard, where do I report Vodacom network problems?

Please call Customer Care on 082 1960, FREE from a Vodacom cellphone.

Subsequently, question is, where is Vodacom head office? Midrand, South Africa

Just so, how do I send an email to Vodacom?

From your email program

  1. Create a new email message.
  2. In the "TO" field enter the recipients cellphone number followed by "@voda.co.za " e.g. .
  3. Type your message (up to 140 characters) & send it.

How do I contact Vodacom customer care?

Call us

  1. RSA landlines or cellphones: 082 135.
  2. From abroad: +27 82 135.
  3. Vodacom Repair call centre: 082 1944.
  4. Vodacom Life Insurance: 082 13 911.
  5. Data Support: 082 135.
  6. Sales and upgrades: 082 17844.
  7. Cancellations: 082 1958.
  8. Vodacom Fibre: 082 1904.

Why is Vodafone 4g so slow?

If your data connection is consistently slow, you can try to: Use our network status checker to check coverage in the area and get up-to-date information on anything that might be affecting your signal. See our device guides to find out how to select a network and do a phone reset.

How do I end my Vodacom contract?

Ending a contract early?Work out what you'll pay
  1. Vodacom: Dial 082 111 and follow the prompts for “contract queries” then “cancellations”;
  2. MTN: E-mail and request a pre-cancellation quote.
  3. Cell C: Dial 084 143 and select option 2, which goes to the cancellation department;
  4. Telkom: Dial 081 180 and ask an operator for a cancellation quote.

How much does it cost to cancel a Vodacom contract?

Vodacom says it charges a maximum cancellation fee of 75% which is determined by where a customer is in their contract.

What is the problem with Vodafone network?

According to tweets on social media, the problem seems to have affected users in Karnataka the most. Vodafone's network failure is suspected to be because of BBMP's drive to remove Optical Fibre Cables in the city. '#Vodafonedown' is trending on Twitter today.

How do I reset my Vodacom network?

To request the settings from Vodacom: *111# and dial.

How do I check my Vodacom contract?

On your Vodacom cellphone:

Dial *135# and choose 'Services' then 'Arrears Self Help' OR SMS the code 'ARR' to 31050.

How do I get Vodacom settings?

Download the settings for FREE, from your Vodacom cellphone and follow these steps:
  1. Dial *111#
  2. Select OK or press the 'call' button.
  3. Choose the number next to 'Device Setup'
  4. Pick option 3: MMS.
  5. A configuration SMS is sent to the number dialled from.
  6. Save the settings.
  7. Your cellphone is MMS-enabled and ready to send.

How do I unblock my Vodacom SIM card?

How to retrieve your PUK number
  1. SMS 'VPP' to 31050 from the cellphone number you need your PUK for.
  2. Dial *135# Select 'Services' Select 'PUK Number'

What is Vodacom Customer Care No?

111 135

How does Vodacom upgrade work?

Vodacom upgrades have to do with the transaction that takes place during, on or after the initial period of a customer's subscription has expired. In the process, the service provider supplies everything that is needed for the renewal period after the required partial or complete payment has been made.

Who is the CEO of Vodacom?

Shameel Joosub (Sep 1, 2012–)

How do I setup my Vodamail email in Outlook?

How to setup my POP 3 account in Outlook 2010 account
  1. Open Outlook.
  2. Click on file.
  3. Click on “Add Account”
  4. Fill in your personal details (or the details you want to display on your received emails)
  5. Click “Manually Configure”
  6. Select “Internet E-mail” and click next.
  7. Fill in your personal details & make sure you selected a POP3 account.

How long does it take to get a Vodacom contract?

5. Once payment has been received by Vodacom, deliveries shall take between 3 - 4 working days, depending on delivery address and location.

What happens when my Vodacom contract expires?

Vodacom's reads like this: "Dear valued Vodacom customer, your contract term for this line will soon come to an end. If you do not wish to upgrade or cancel your contract yet, it will continue on a month to month basis from the end of the contract term."

What number do I call to cancel my Vodacom contract?

082 111

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Where can I complain about Vodacom?