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Common Ground News

Why is my hive hub not connecting?

Author

Carter Sullivan

Updated on March 05, 2026

Why is my hive hub not connecting?

Check that the ethernet cable is connected correctly to your broadband router. Ensure that it is not going in to a Wi-Fi extender or a modem box. Step 4. Check your broadband is working ok.

Regarding this, can't connect to my hive hub?

Let try what we call a network restart to get your hub back online.

  1. Switch your Hive hub and broadband router off.
  2. Remove the Ethernet cable that's plugged into your broadband router from your Hive hub.
  3. Swap this Ethernet cable into a different spare port in your broadband router.
  4. Turn your broadband router back on.

Similarly, why is my hive thermostat not connecting? Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank. Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.

In respect to this, how do I reconnect my hive thermostat to the Hub?

To connect the receiver to the hub, put the hub into pairing mode. You can do this by selecting 'Install devices' within the Hive app menu. From there tap 'Add another device' and then 'Go' which will start the hubs search. Leave the hub searching and the receiver will change to a single flash of amber.

Why is my hive app not working?

For Android - Go to your device's Settings menu, you'll see either Apps or App Manager. Click this and you'll see all installed apps. Select the Hive app and you'll see Force Stop and Uninstall. If the issue persists please delete the app, switch your device off and back on, then reinstall the app.

How do I put hive hub in pairing mode?

If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for 1 second and release it. The middle light should now flash AMBER showing it is in pairing mode.

How do I pair my hive hub?

Push and hold down the power button on top of the plug for around 10 seconds. An amber light should then begin to flash on the front indicating that the plug is in pairing mode. 3. Click on "Install devices" on either the app/web and select "Add other devices".

How do I reset my hive hub?

The Hive Hub can be reset by pulling the power cable out and putting it back in again. It will take about 5 minutes to fully reboot and pair to your devices. After the 5 minutes, refresh the app or website.

How do I reset my hive hub to factory settings?

Disconnect the power cable and remove the batteries from the Hub. Using a pin or a small tool, hold down the reset button on the back of the Hub. While continuing to hold down the reset button, replace the power cable. Continue holding the button for more than 30 seconds.

Does hive work without wifi?

Hive Active Heating - Your heating will continue to work. Until your broadband connection is restored you can control your heating manually from your thermostat. However, you will not receive any notifications or status updates until your broadband connection is restored.

What do the lights mean on hive hub?

Your hub is the box connected to your broadband router. It should just have 1 solid green light at the top. The middle light is amber and only flashes when your hub is in pairing mode when you are trying to pair up devices to it. The bottom light is red and will only come on if your hub can't connect to the internet.

How do I get my hive camera back online?

To get your camera back online try the following.
  1. Check the camera is powered on. The camera can be physically powered on and off using the power button on the underside of the camera.
  2. Check if the battery has run out.
  3. Check if the camera has overheated.
  4. Check that your broadband connection is working.

How do I factory reset my hive hub?

The Hive Hub can be reset by pulling the power cable out and putting it back in again. It will take about 5 minutes to fully reboot and pair to your devices. After the 5 minutes, refresh the app or website.

How do I manually use the hive thermostat?

Turn the dial anti-clockwise to lower the target temperature. Push the dial to wake up the thermostat. Once the screen turns on press the Menu button. Turn the dial to select Heat, then push the dial.

How long does a hive thermostat take to pair?

Firstly, plug the hub into the router first using the new ethernet cable provided and then into the power. The hub will flash green (for up to 30 minutes) and will show a solid green with a flashing amber when it is ready to pair.

How do I know if hive is working?

Information
  1. Check our service status page (status.hivehome.com) to see the status of the Hive app and website.
  2. Check that your broadband connection is working.
  3. Check that your Hive hub is connected to the mains power socket and switched on.

Does hive thermostat work without hub?

For Hive Active Heating a hub, a receiver and a thermostat are installed. When this service hasn't been bought, the thermostat and receiver can also be installed without a hub.

How do I reset my hive?

To reset your Hive Active Plug, press and hold the button on the front for ten seconds. Once you see the light double flashing amber, you're done!

What do I do if my hive thermostat is offline?

As long as your Hive receiver doesn't show a red status light, your thermostat will still continue to work to your programmed schedule if it's already in schedule mode, as well as maintain your desired temperature. You can also manually adjust the settings from the thermostat itself.

How do you fix a hive thermostat?

What to do if your Hive Thermostat is offline
  1. Press the tab on the base of the thermostat to remove it from the wall.
  2. Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.
  3. Remove the batteries and put them straight back in again.

Why does hive say no signal?

If your thermostat is still showing a 'No Signal' message, your heating devices should be manually reset and paired. Hive Hint: Please be aware that this will reset any heating/hot water schedules that you currently have set up.

Why is hive not updating?

My hive app is not updating the temperature displayed. Christopher Nunn (Customer) asked a question. If it is not updating any changes at all then I would advise force closing the app, restarting the hub, wait 5 minutes and then open the app back up.

How do I connect my hive thermostat to the app?

Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber. Step 4. In order to connect the receiver to the hub, you will need put the hub into pairing mode.

What lights should be on my hive hub?

Your hub is the box connected to your broadband router. It should just have 1 solid green light at the top. The middle light is amber and only flashes when your hub is in pairing mode when you are trying to pair up devices to it. The bottom light is red and will only come on if your hub can't connect to the internet.

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